Return Policy

At Shopi Shop, we are committed to ensuring customer satisfaction. If you're not completely satisfied with your purchase, you can return it in accordance with the following policy:

1. Return Eligibility

• The item must be returned within 30 days of the delivery date.
• The item must be in its original condition, unused, and with all original packaging and tags.
• Items marked as "Final Sale" or "Non-Returnable" cannot be returned.

2. Return Process

1. Contact our customer service team via email at support@shopi-shop.com or use the contact form on our website.
2. Provide your order number and reason for the return.
3. Ship the item back to the return address provided by our team. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Refunds

• Refunds will be processed to your original payment method within 7-10 business days after receiving the returned item.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.

5. Exchanges

Currently, we do not offer direct exchanges. You may return the item for a refund and place a new order for the desired product.

For any questions or further assistance, please contact us.